Turbotax "Free" Bait-And-Switch

Billing Practices Apps, Websites and Software

The Allegations:

Most taxpayers are eligible to file for free with the IRS Free File program. Although Intuit has agreed with the IRS to provide its Turbotax program to persons eligible for IRS Free File, it hides that product from search engines. At the same time it widely advertises and misleadingly directs people to its competing "Free Edition" which is not really free. After most taxpayers provide their personal and financial data, Intuit tells them that the "Free Edition" actually costs money, but hides the fact that they could file for free through IRS Free File.

Our Goals:

Our lawsuit seeks a court injunction barring Intuit from offering its misleading "Free" edition and requiring it to direct taxpayers to the real IRS Free File program.


The case was filed May 1, 2019. The Court granted TurboTax's motion to compel arbitration and the case has been referred to an arbitrator for resolution.

Who is Covered:

The case seeks public injunctive relief. It does not currently seek refunds for affected taxpayers. However, refunds may be available by contacting Turbotax or by filing a small claims action, or by seeking arbitration. For more information please contact us.

Have you been affected by Turbotax "Free" Bait-And-Switch?
Contact us.

Key Documents

2019-05-01Original Complaint