Turbotax "Free" Bait-And-Switch

Billing Practices Apps, Websites and Software

The Allegations:

Most taxpayers are eligible to file for free with the IRS Free File program. Although Intuit has agreed with the IRS to provide its Turbotax program to persons eligible for IRS Free File, it hides that product from search engines. At the same time it widely advertises and misleadingly directs people to its competing "Free Edition" which is not really free. After most taxpayers provide their personal and financial data, Intuit tells them that the "Free Edition" actually costs money, but hides the fact that they could file for free through IRS Free File.

The Results:

This case was resolved and the Plaintiffs voluntarily dismissed their claims.

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Key Documents

2019-05-01Original Complaint